Patient Rights:

Care:

• Right to receive service or treatment.
• Right to be heard or feel to his / her satisfaction without interruption by the Master.
• Expect the master to write the report legibly and explain to the patient on the details of home practice option.
• To be provided with information and access on whom to contact in case of an emergency problem.

• Right to personal dignity.
• Protection from physical abuse and neglect.
• Accommodating and respecting their special needs such as spiritual and cultural preferences.
• Right to confidentiality about their medical condition.

Information:

• Right to receive complete information on the problem, report, service & procedure details.
• A documented procedure for obtaining patient’s and / or their family’s informed consent.
• Patients have to be educated on risks, benefits, expected service outcomes and possible complications.
• Patients or their authorized individuals have the right to request access and receive a copy of their service records.
• Right to complete information on the expected cost of service charges.
• Right to information on Shangri-La International rules and regulations.

Preferences:

• Right to seek a second opinion on his/her condition.
• Right to information from the master to provide the patient with service or treatment options, so that the patient can select what works best for him/her.

Right to Redress:

• Right to justice by lodging a complaint.
• Right to a fair and prompt hearing of his/her concern.
• Right to appeal to a higher authority.